{"id":4474,"date":"2020-05-12T17:41:43","date_gmt":"2020-05-12T15:41:43","guid":{"rendered":"https:\/\/richardkorver.nl\/?page_id=4474"},"modified":"2020-07-01T18:48:51","modified_gmt":"2020-07-01T16:48:51","slug":"satisfaction-survey","status":"publish","type":"page","link":"https:\/\/richardkorver.nl\/en\/satisfaction-survey\/","title":{"rendered":"Satisfaction Survey"},"content":{"rendered":"<p>The client satisfaction survey aims to measure, evaluate and improve client satisfaction with the services provided by the firm. To obtain insights in this, we kindly ask you to fill in this survey. In order to learn more about your satisfaction, we kindly ask you to fill in this survey carefully and truthfully.<\/p>\n<p>This allows us to find out what you really think of our services and how we can improve them, so that both our client and we can benefit from this.<\/p>\n<h2>Complaints procedure<\/h2>\n<p>Our office will do everything in its power to provide you with the best possible service. However, if you are dissatisfied with our services, please complete the <a href=\"http:\/\/richardkorver.nl\/klachtenregeling\/\">complaints registration form<\/a> (opens in a new window) and send it to our office.<\/p>\n<p>Complaints will be handled by a lawyer from our office other than the lawyer against whom the complaint is directed. This lawyer will look for a solution together with you as soon as possible.<\/p>\n<script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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action='\/en\/wp-json\/wp\/v2\/pages\/4474#gf_5' data-formid='5' novalidate> \r\n <input type='hidden' class='gforms-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/>\n                        <div class='gform-body gform_body'><ul id='gform_fields_5' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_5_13\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_13'>Instagram<\/label><div class='ginput_container'><input name='input_13' id='input_5_13' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_5_13'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_5_1\" class=\"gfield gfield--type-name 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'>First Name<\/label>\n                                                <\/span>\n                            \n                            <span id='input_5_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_5_1_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_5_1_6' class='gform-field-label gform-field-label--type-sub '>Last Name<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/li><li id=\"field_5_2\" class=\"gfield gfield--type-email gfield--input-type-email gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_2'>Email address<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_2' id='input_5_2' type='email' value='' class='medium'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/li><li id=\"field_5_3\" class=\"gfield gfield--type-date gfield--input-type-date gfield--input-type-datepicker gfield--datepicker-default-icon field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_3'>Date of birth<\/label><div class='ginput_container ginput_container_date'>\n                            <input name='input_3' id='input_5_3' type='text' value='' class='datepicker gform-datepicker dmy_dash datepicker_with_icon gdatepicker_with_icon'   placeholder='dd-mm-yyyy' aria-describedby=\"input_5_3_date_format\" aria-invalid=\"false\" \/>\n                            <span id='input_5_3_date_format' class='screen-reader-text'>DD dash MM dash YYYY<\/span>\n                        <\/div>\n                        <input type='hidden' id='gforms_calendar_icon_input_5_3' class='gform_hidden' value='https:\/\/richardkorver.nl\/wp-content\/plugins\/gravityforms\/images\/datepicker\/datepicker.svg'\/><\/li><li id=\"field_5_6\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_6'>How did you end up with us?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_6' id='input_5_6' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Make a choice' selected='selected'>Make a choice<\/option><option value='At the recommendation of family\/friends' >At the recommendation of family\/friends<\/option><option value='Advice from an authority' >Advice from an authority<\/option><option value='Via social media' >Via social media<\/option><option value='Via search engine (ie Google)' >Via search engine (ie Google)<\/option><option value='Via radio\/television broadcast' >Via radio\/television broadcast<\/option><option value='Other' >Other<\/option><\/select><\/div><\/li><li id=\"field_5_7\" class=\"gfield gfield--type-select gfield--input-type-select gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_7'>Which lawyer assisted you?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_7' id='input_5_7' class='medium gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='Make your choice' selected='selected'>Make your choice<\/option><option value='Richard Korver' >Richard Korver<\/option><option value='Jacques van Rossen' >Jacques van Rossen<\/option><option value='Joan Du Bois' >Joan Du Bois<\/option><\/select><\/div><\/li><li id=\"field_5_8\" class=\"gfield gfield--type-survey gfield--input-type-likert gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gsurvey-survey-field \"  data-field-class=\"gsurvey-survey-field\" ><label class='gfield_label gform-field-label gfield_label_before_complex' >What is your opinion on:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_likert'><table aria-label='What is your opinion on:' class='gsurvey-likert' id='input_5_8'><thead><tr><td scope='col' class='gsurvey-likert-row-label'><\/td><th id='likert_col_1_5_8' scope='col'  class='gsurvey-likert-choice-label'>Very satisfied<\/th><th id='likert_col_2_5_8' scope='col'  class='gsurvey-likert-choice-label'>Satisfied<\/th><th id='likert_col_3_5_8' scope='col'  class='gsurvey-likert-choice-label'>Dissatisfied<\/th><\/tr><\/thead><tbody><tr><td id='likert_row_1_5_8' data-label='' class='gsurvey-likert-row-label'>The clarity of the invoice<\/td><td data-label='Very satisfied' class='gsurvey-likert-choice'><input name='input_8.1' type='radio' value='glikertrowc409ad4f:glikertcol8f2071dcb'  id='choice_5_8_1_1'    aria-labelledby='likert_row_1_5_8 likert_col_1_5_8'\/><\/td><td data-label='Satisfied' class='gsurvey-likert-choice'><input name='input_8.1' type='radio' value='glikertrowc409ad4f:glikertcol894b41f0c'  id='choice_5_8_1_2'    aria-labelledby='likert_row_1_5_8 likert_col_2_5_8'\/><\/td><td 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aria-labelledby='likert_row_2_5_8 likert_col_3_5_8'\/><\/td><\/tr><tr><td id='likert_row_3_5_8' data-label='' class='gsurvey-likert-row-label'>The accessibility of the lawyer<\/td><td data-label='Very satisfied' class='gsurvey-likert-choice'><input name='input_8.3' type='radio' value='glikertrowacbc78b5:glikertcol8f2071dcb'  id='choice_5_8_3_1'    aria-labelledby='likert_row_3_5_8 likert_col_1_5_8'\/><\/td><td data-label='Satisfied' class='gsurvey-likert-choice'><input name='input_8.3' type='radio' value='glikertrowacbc78b5:glikertcol894b41f0c'  id='choice_5_8_3_2'    aria-labelledby='likert_row_3_5_8 likert_col_2_5_8'\/><\/td><td data-label='Dissatisfied' class='gsurvey-likert-choice'><input name='input_8.3' type='radio' value='glikertrowacbc78b5:glikertcol8250010e5'  id='choice_5_8_3_3'    aria-labelledby='likert_row_3_5_8 likert_col_3_5_8'\/><\/td><\/tr><tr><td id='likert_row_4_5_8' data-label='' class='gsurvey-likert-row-label'>The provision of information in advance about the costs<\/td><td data-label='Very satisfied' class='gsurvey-likert-choice'><input name='input_8.4' type='radio' value='glikertrow6f9c5470:glikertcol8f2071dcb'  id='choice_5_8_4_1'    aria-labelledby='likert_row_4_5_8 likert_col_1_5_8'\/><\/td><td data-label='Satisfied' class='gsurvey-likert-choice'><input name='input_8.4' type='radio' value='glikertrow6f9c5470:glikertcol894b41f0c'  id='choice_5_8_4_2'    aria-labelledby='likert_row_4_5_8 likert_col_2_5_8'\/><\/td><td data-label='Dissatisfied' class='gsurvey-likert-choice'><input name='input_8.4' type='radio' value='glikertrow6f9c5470:glikertcol8250010e5'  id='choice_5_8_4_3'    aria-labelledby='likert_row_4_5_8 likert_col_3_5_8'\/><\/td><\/tr><tr><td id='likert_row_5_5_8' data-label='' class='gsurvey-likert-row-label'>The speed with which the lawyer has handled your case<\/td><td data-label='Very satisfied' class='gsurvey-likert-choice'><input name='input_8.5' type='radio' value='glikertrow225d8e29:glikertcol8f2071dcb'  id='choice_5_8_5_1'    aria-labelledby='likert_row_5_5_8 likert_col_1_5_8'\/><\/td><td data-label='Satisfied' class='gsurvey-likert-choice'><input name='input_8.5' type='radio' value='glikertrow225d8e29:glikertcol894b41f0c'  id='choice_5_8_5_2'    aria-labelledby='likert_row_5_5_8 likert_col_2_5_8'\/><\/td><td data-label='Dissatisfied' class='gsurvey-likert-choice'><input name='input_8.5' type='radio' value='glikertrow225d8e29:glikertcol8250010e5'  id='choice_5_8_5_3'    aria-labelledby='likert_row_5_5_8 likert_col_3_5_8'\/><\/td><\/tr><tr><td id='likert_row_6_5_8' data-label='' class='gsurvey-likert-row-label'>The way in which the lawyer handled your case<\/td><td data-label='Very satisfied' class='gsurvey-likert-choice'><input name='input_8.6' type='radio' value='glikertrow8850d4fb:glikertcol8f2071dcb'  id='choice_5_8_6_1'    aria-labelledby='likert_row_6_5_8 likert_col_1_5_8'\/><\/td><td data-label='Satisfied' class='gsurvey-likert-choice'><input name='input_8.6' type='radio' value='glikertrow8850d4fb:glikertcol894b41f0c'  id='choice_5_8_6_2'    aria-labelledby='likert_row_6_5_8 likert_col_2_5_8'\/><\/td><td data-label='Dissatisfied' class='gsurvey-likert-choice'><input name='input_8.6' type='radio' value='glikertrow8850d4fb:glikertcol8250010e5'  id='choice_5_8_6_3'    aria-labelledby='likert_row_6_5_8 likert_col_3_5_8'\/><\/td><\/tr><tr><td id='likert_row_7_5_8' data-label='' class='gsurvey-likert-row-label'>The office service in general<\/td><td data-label='Very satisfied' class='gsurvey-likert-choice'><input name='input_8.7' type='radio' value='glikertrow9b408d27:glikertcol8f2071dcb'  id='choice_5_8_7_1'    aria-labelledby='likert_row_7_5_8 likert_col_1_5_8'\/><\/td><td data-label='Satisfied' class='gsurvey-likert-choice'><input name='input_8.7' type='radio' value='glikertrow9b408d27:glikertcol894b41f0c'  id='choice_5_8_7_2'    aria-labelledby='likert_row_7_5_8 likert_col_2_5_8'\/><\/td><td data-label='Dissatisfied' class='gsurvey-likert-choice'><input name='input_8.7' type='radio' value='glikertrow9b408d27:glikertcol8250010e5'  id='choice_5_8_7_3'    aria-labelledby='likert_row_7_5_8 likert_col_3_5_8'\/><\/td><\/tr><\/tbody><\/table><\/div><\/li><li id=\"field_5_9\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_9'>Not completely satisfied?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_9' id='input_5_9' class='textarea medium'    placeholder='If you were not completely satisfied with one or more subjects, please state the reason here or provide an explanation.' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_5_11\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_11'>Do you intend to re-engage our office if necessary?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_11' id='input_5_11' type='text' value='' class='small'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_5_10\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_10'>Do you intend to recommend our office to others in the future?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_10' id='input_5_10' type='text' value='' class='small'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/li><li id=\"field_5_12\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_12'>Points of improvement?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_12' id='input_5_12' type='text' value='' class='large'    placeholder='Can you make a suggestion to improve our services in the future?' aria-required=\"true\" aria-invalid=\"false\"   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